Netregistry DNS Outage

Pingdom alerting us to Netregistry DNS issue
Pingdom alerting us to Netregistry DNS issue

The pingdom alerts started popping into our Slack channels just after 9 this morning. Sites that are reliable started going down. We had 3 within the space of a minute go down.  All up we had about 5 client sites affected. As at time of writing one site is still down.

The DNS Problem

We quickly established that these sites had DNS issues.  I checked their nameservers and two were using partnerconsole.net and one was using netregistry.net . When I checked the partnerconsole.net nameservers (TPP Wholesale) I nearly fell off my chair.

partnerconsole.net dns outage
partnerconsole.net dns outage

Not a good feature in a name server. Then I did a whois on partnerconsole.net to find out who was doing its name serving.

partnerconsole whois
partnerconsole whois

So then I pinged the netregistry’s name servers.

netregistry nameserver ping
netregistry nameserver ping

Oh dear. There was nothing on Twitter or any announcement from anyone we could find so we put it out on Twitter.  Then a short time later Netregistry called it.

DNS Outage discussion on Twitter
DNS Outage discussion on Twitter

Partnerconsole.net has since changed it’s nameservers away from Netregistry.

Netregistry outage status
Netregistry outage status

You can get updates on the outage here: status.netregistry.com.au ironically or perhap conveniently their .com.au does not use netregistry.net name servers.