The Dawn of Agentic Commerce: Google’s Universal Commerce Protocol Changes Everything Happy new year, and what a year it’s starting out as. About 18 months ago, I wrote about agentic commerce and dedicated an entire chapter to it. The core prediction was simple: AI and agents would evolve to a point where they’d be purchasing […]

Transcript Three Years of AI Transformation: What eCommerce Businesses Must Focus on in 2026 As 2025 draws to a close, it’s worth stepping back and recognising just how dramatically the digital landscape has shifted in only three years. In late 2022, large language models were still experimental, chatbot interfaces were clunky, and AI-generated content was […]

Transcript How Google AI Mode Really Chooses Which Sites to Show (and What You Can Do About It) If you’ve played with Google’s new AI mode lately, you’ve probably noticed something: the way links are surfaced feels different from classic Google Search, but not completely different. Under the hood, the fundamentals are still about relevance, […]

Transcript Is Your Site AI-Ready? What Black Friday, Gemini and ChatGPT Just Revealed About E-commerce If you’re still wrapping your head around social media bans, age verification, AI tools and another Black Friday in the books, you’re not alone. Across e-commerce, there’s a common question emerging: “How hard is it to shop from you – […]

Transcript Australia’s New Online Safety Rules: What the Under-16 Ban and Search Age Checks Mean for Marketers After a short escape to Penang in Malaysia it’s jarring to come home to a very different kind of “surprise”: Australia is about to fundamentally change how people access the internet. From December 10, 2025, a suite of […]

Agentic Commerce Is Here: What Amazon vs Shopify Means for Your Store (and Your GA4) Lately there’s been a lot of chatter about agentic commerce—and for good reason. A public spat has emerged around whether third-party AI shopping agents can access and transact on major marketplaces. Meanwhile, brands quietly report eye-popping conversion rates from ChatGPT […]

Transcript Agentic Browsers Are Here: What “Flow” Means for E-commerce, Ads, and the Next Wave of Shopping If the last wave of AI helped write product pages, the next wave will shop for your customers. Agentic browsers—AI that can browse, research, compare, and take actions on the web—are moving from novelty to utility. After a […]

Transcript The Promise of a Smarter Search For months, there’s been anticipation around OpenAI’s next big move: giving ChatGPT its own browser. On paper, it sounded revolutionary — a chance to skip Google altogether and ask your AI assistant to find exactly what you want, faster and with context. For digital marketers and business owners, […]

Transcript Stop Worrying About AI Taking Your Job—Start Using It to Remove Friction and Lift Conversions AI was pitched as a productivity tool (and it absolutely is), but when you can do more, you inevitably do more. Output per hour has exploded. Like email killed the typing pool, AI is changing which tasks exist at […]

Transcript In the face of relentless noise about AI Overviews, declining organic reach, and the next big search algorithm shake-up, it’s easy for business owners to feel paralysed. But the fundamentals of good digital marketing haven’t changed—they’ve just been supercharged. And the proof is in the numbers. Back to Basics: The Scrum Report Advantage When […]